Shipping policy

Last updated: 6 October 2026

This policy applies to all orders placed on mirecleglobal.com, operated by MIRECLE GLOW PTE. LTD., 2 Venture Drive, #19-21, Singapore 608526 ("Mirecle", "we", "us").

1. Where we ship

We ship worldwide. Some countries restrict the import of dietary supplements. It is your responsibility to check that our products can be legally imported into your country before ordering.

2. Processing time

Orders are packed and dispatched within 2–3 business days (Monday to Friday, excluding Singapore public holidays). During sales and launches, dispatch may take a little longer. We will let you know if there is a delay.

3. Delivery times

Once dispatched, delivery usually takes:

Destination	Estimated delivery
Singapore	1–3 business days
Malaysia	3–5 business days
International	7–14 business days

These are estimates, not guarantees. Delays caused by couriers, customs or events outside our control are not our responsibility, but we will always help you chase a late parcel.

4. Shipping fees

Shipping is S$3 in Singapore, RM7 to Malaysia and S$20 to other countries. Orders above S$200 (after discounts) ship free to Singapore and Malaysia, and orders above S$400 ship free everywhere else.

5. Customs, duties and taxes

International orders may be charged import duties, taxes or customs fees by the destination country. These are paid by the customer and are not included in our prices or shipping fees. If a parcel is refused or returned because these charges were not paid, the original shipping cost is non-refundable.

6. Tracking

You will receive a tracking link by email once your order ships.

7. Wrong address or failed delivery

Please check your shipping address carefully at checkout. We are not responsible for parcels sent to an incorrect address provided by you. If a parcel is returned to us because of an incorrect address or failed delivery, we can re-send it once you pay the new shipping fee.

8. Lost parcels

If your tracking has not updated for 10 business days (Singapore and Malaysia) or 21 business days (international), contact us and we will open an investigation with the courier. If the parcel is confirmed lost, we will send a replacement or refund the order.

9. Cancellations

You can cancel an order by contacting us before it has been dispatched. Once dispatched, it cannot be cancelled.

10. Contact us

Email: hello@mirecleglow.com
WhatsApp: +65 8120 8085