Refund policy

Last updated: 6 October 2026

Returns and refunds

Our products are consumables for ingestion. For hygiene and safety reasons, we cannot accept returns, exchanges or refunds on opened or unopened products once an order has been shipped, including for change of mind.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or not what you ordered, contact us within 7 days of delivery with:

• your order number
• clear photos of the item and its packaging
• a short description of the issue

Once we verify the issue, we will send a replacement or issue a refund to your original payment method. We may ask you to return the item, in which case we will cover the return shipping. Nothing in this policy affects your rights under the Consumer Protection (Fair Trading) Act 2003 of Singapore.

Cancellations

You can cancel an order by contacting us before it has been dispatched. Once dispatched, it cannot be cancelled.

Contact us

Email: hello@mirecleglow.com
WhatsApp: +65 8120 8085